Privacy policy

At Fidelity Shipping Containers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This Privacy Policy applies to all users in the United States who visit our website or purchase our products.

1. Information We Collect

We collect information to process orders, deliver products, provide support, and improve our services.

1.1 Information You Provide

When placing an order or contacting us, you may provide:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment processors)
  • Any messages or attachments you send to us

1.2 Automatic Information (Collected via Cookies & Tracking Tools)

When you visit our website, we automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site
  • Cookies and tracking technologies
  • Referral URLs

This data helps us improve website functionality and enhance your shopping experience.

1.3 Order & Shipping Information

To process freight delivery, we may collect:

  • Delivery access details
  • Special instructions
  • Freight carrier tracking data

2. How We Use Your Information

We use your information for the following purposes:

 To Process Orders

  • Verify payment
  • Ship your container
  • Provide freight tracking
  • Send order confirmations

 To Provide Customer Support

  • Respond to questions
  • Assist with delivery issues
  • Handle returns/refunds

 To Improve Website & Services

  • Analyze website usage
  • Detect technical issues
  • Enhance user experience

 To Prevent Fraud

  • Verify identity
  • Prevent unauthorized transactions
  • Investigate suspicious activity

 For Legal Compliance

  • Tax records
  • Fraud prevention
  • Regulatory requirements

We do NOT sell or share your personal information with third parties for marketing.

3. How We Share Your Information

We only share your information with trusted service providers when necessary:

3.1 Freight Carriers

To deliver your container, we may share:

  • Name
  • Delivery address
  • Phone number
  • Delivery instructions

3.2 Payment Processors

Payment data is handled by secure third-party processors (Stripe/PayPal).
We never store full credit card details.

3.3 Legal or Safety Obligations

We may share data if required by:

  • Law enforcement
  • Court order
  • Fraud investigations

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable secure checkout
  • Analyze site traffic
  • Save customer preferences
  • Improve product browsing

You may disable cookies in your browser settings, but certain features may not function properly.

5. Data Security

We implement strong security measures to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Fraud monitoring

Although we strive to protect your data, no system is 100% secure.
By using our website, you acknowledge this risk.

6. Data Retention

We retain customer data only as long as necessary for:

  • Order processing
  • Legal obligations
  • Tax records
  • Dispute resolution

Once no longer needed, your data is securely deleted.

7. Your Rights

Depending on your state and applicable privacy laws, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where legally permissible)
  • Opt out of marketing communications
  • Limit certain types of data collection

To submit a request, contact us at the information below.

8. Children’s Privacy

Our website is intended for adults (18+).
We do not knowingly collect information from children.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will take effect immediately upon posting on this page.

We encourage you to review it regularly.

11. Contact Information

If you have questions about this Privacy Policy or want to request access to your data:

 Email: support@fidelityshippingcontainers.com
 Phone: +1 (872) 267-3942
 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
 Support Hours: Mon–Fri, 9AM–6PM (EST)